Refund Policy:

If cancellation by the customer occurs less than 36 hours prior to the trip, 50% of the payment is forfeited.

If cancellation occurs more than 36 hours prior to the trip then the full fare less any unrecoverable administrative fees is refunded.

Weather problems may cause the trip to be cancelled, delayed or shortened. If the weather is not suitable to start the trip, the customer will be offered a vacant seat on a trip within 14 days.

If the customer is not able to take the alternative trip offered, the fee less any unrecoverable administrative fees will be refunded.

No compensation is offered in any situation to change flights or holiday plans. No refund is offered for time lost due to medical evacuation of a passenger or reduction in trip duration due to bad weather.